Aim
To
develop knowledge and understanding of the techniques,
processes and procedures which are required
to ensure the efficient and effective use and
deployment of human resources.
Objectives
On
completion of this paper candidates should be
able to:
-
analyse future personnel requirements and
describe recruitment and selection procedures
-
describe the role and process of employee
development
-
explain
the principles of successful team performance
and the need to plan, monitor and evaluate
team based work activities
-
describe the principles of motivation
-
describe the elements of disciplinary and
grievance procedures
-
explain the principles of effective counselling
and
-
demonstrate
the skills expected in Part 1.
Content
Recruitment
and selection processes and procedures determining
requirements, job analysis, description and
specification, recruitment planning, interviewing
and selection.
Training
and development staff appraisal, assessing
competence, learning and skills development.
Work
organisation teams and team-based work organisation,
objective setting, defining and allocating authority
and responsibility, direction, supervision and
delegation, resource allocation, project planning
(outline only), establishing work standards,
performance measurement.
Motivation
basic concepts and models of motivation,
individual and group behaviour, effective leadership
and supervision.
Working
with people effective interpersonal relationships,
informing and consulting, counselling approaches
and techniques, handling disagreement and conflict,
grievance and disciplinary procedures. |
